Shipping policy

We pack and ship every order ourselves from Rocheport, Missouri. Here's what to expect.

Free shipping

Free shipping on U.S. orders over $40. Every product counts toward the $40, including gallons, half-gallons and cases. The $40 is your order subtotal before any discounts are applied. Orders under $40 and orders shipping outside the United States pay the shipping rate shown at checkout.

Carriers and tracking

We ship primarily with UPS. Orders going to a P.O. box ship with USPS, because UPS can't deliver to P.O. boxes. When your order ships, we'll email or text you a tracking number.

When your order ships

UPS picks up from us on Tuesdays and Fridays, so your order ships on the next pickup day after it's packed. We don't ship on weekends or holidays. During the holiday season, we post order cut-off dates on our website.

Delivery time

Most U.S. orders arrive 2–3 days after they ship. Delivery time depends on the carrier and your location.

Large orders, gallons and cases

Heavy items such as gallons, half-gallons and cases may ship in more than one box and may arrive on different days.

International orders

We ship to customers outside the United States. Shipping costs are calculated at checkout. Import duties, taxes and customs fees are not collected at checkout. They're paid by the customer on delivery. International delivery times vary, and customs clearance can add delays. If your country isn't available at checkout, email us and we'll help.

Military addresses (APO/FPO/DPO)

Yes, we ship to APO, FPO and DPO addresses. These orders ship with USPS.

Damaged, lost or incorrect packages

If your package arrives damaged, we'll replace it at no cost to you. Please take photos of the damaged box and products and email them to orders@showmebbqsauce.com. There's no deadline to report damage, but the sooner you tell us, the sooner we can file a claim with the carrier. If your tracking shows no movement for 1 week, or you receive the wrong item, contact us and we'll make it right.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, we'll contact you to arrange reshipping. The customer pays the cost of reshipping.

Questions

Email orders@showmebbqsauce.com or call (573) 442-5309, Monday–Thursday, 9 a.m.–5 p.m. Central.

Carrier terms: shipments are also subject to the carrier's own terms of service (UPS and USPS).